Privacy
Privacy Notice
Version V1.3 · Effective 8 October 2026 · Last reviewed 8 October 2026
Who we are
Workshop Partner Ltd, trading as Workshop Partner Ltd, is responsible for the personal information described in this notice.
Company number: 17503703
Address: 0A HIGH STREET CHISLEHURST ENGLAND BR7 5AN
For anything about privacy or your information, contact james@workshoppartner.co.uk.
Our services are intended for adults aged 18 and over. We do not knowingly provide services to, or collect information about, children.
Information we collect
General enquiries
Name, company, email address, telephone number and the enquiry or message information you send us.
Workshop Planner and quotation requests
Contact details, company, site postcode and site information, project information, the workshop layout you create, notes and any files you upload.
Workshop Support
Name, business or company, email address, telephone number, site details, equipment details, the job description, photographs and documents you upload, and correspondence relating to your request.
Workshop Foreman beta applications
Name, company, email address, telephone number, role and the application information you provide.
Workshop Foreman accounts
Name, email address, user role, company and site association, and the account activity necessary to operate and secure the service.
Workshop Foreman operational information
This can include equipment records, supplier and service-provider contact details, details of the person reporting a fault, check completion records, engineer and service-provider details, uploaded certificates, job sheets, documents, photographs and activity history.Where a customer organisation places operational information into Workshop Foreman, that organisation normally controls that information. Workshop Foreman processes it to provide, secure and support the service and to carry out the actions the customer has configured or requested. We do not treat customer Foreman data as ours to use for unrelated purposes.
Marketing list
If you use our separate “Keep me updated” signup, we collect your email address (required) and, optionally, your first name and company.
Technical and security information
Our systems keep the records needed to operate and secure the service, such as account and login records, upload records and administrative or security actions.On our public website we use Google Analytics only where you have accepted analytics cookies — see “Cookies and website analytics” below. We do not operate advertising tracking or behavioural profiling.
Information we receive from other people
Not all of the personal information held through Workshop Partner or Workshop Foreman is given to us directly by the person it relates to. Some of it reaches us because somebody else involved in the work provides it.
This can include:
- supplier contact details provided by a customer
- service-provider contact details
- engineer details
- site contact details
- users added to a Workshop Foreman account by a customer organisation
- details of the person who reported a fault
- information contained in uploaded service records, certificates, job sheets or photographs
That information may be supplied by the customer's organisation, another authorised user of their account, a service provider, an engineer, or another person involved in the relevant workshop or service activity.
Where this information comes to us through Workshop Foreman, we normally process it as part of providing the service to the customer organisation, which decides what is recorded and why.
We do not buy contact databases and we do not obtain personal information from data brokers or list vendors.
Why we use your information
Enquiries and quotations
- Respond to your enquiry
- Understand your requirements
- Prepare proposals and quotations
- Progress a project you have asked us to look at
- Communicate with you about a service you have requested
Lawful basis: Steps taken at your request before entering into a contract and/or performance of a contract, together with our legitimate interests in normal business administration.
Workshop Support
- Understand the job you have requested
- Arrange appropriate support
- Contact you about the request
- Pass the necessary information to an appropriate service provider or specialist
- Coordinate the requested work
- Maintain our business record of the request
Lawful basis: Steps taken at your request before entering into a contract and/or performance of a contract, together with our legitimate interests in arranging and recording the work. Only the information reasonably necessary to arrange the work is shared.
Workshop Foreman customer accounts
- Provide the service
- Maintain user accounts
- Secure the service
- Provide support
- Manage permissions
- Maintain the operational records the service needs
Lawful basis: Performance of a contract with the customer organisation, and our legitimate interests in operating and securing the service.
Workshop Foreman operational and customer data
- Operate, secure and support the service
- Carry out actions the customer organisation has configured or requested
Lawful basis: Customer organisations control the operational information they place into Workshop Foreman. We use it only as necessary to operate, secure and support the service and to perform configured or requested actions. We do not sell it, use it for unrelated marketing, or give it to unrelated third parties.
Security
- Secure accounts
- Investigate misuse
- Prevent fraud
- Maintain system integrity
- Record important administrative and security actions
Lawful basis: Our legitimate interests in protecting our services, our customers and our business, and compliance with our legal obligations.
Marketing
- Send occasional Workshop Partner news and updates by email
Lawful basis: Consent, given by using our dedicated “Keep me updated” signup. We do not add enquiry contacts, quotation contacts, Workshop Support customers, Workshop Foreman applicants or Workshop Foreman users to the marketing list. You can withdraw consent at any time.
Website analytics
- Understand how visitors use our public website
- Improve the website and its content
Lawful basis: Consent, given by accepting analytics cookies in our cookie banner. Analytics only runs after you accept, and you can change or withdraw your consent at any time using the “Cookie settings” link.
Cookies and website analytics
Our public website uses Google Analytics, a web analytics service provided by Google, to understand how visitors use the site — for example which pages are viewed — so we can improve it.
- Analytics cookies are only set after you actively accept analytics cookies in our cookie banner. If you have not made a choice, or you have rejected analytics cookies, Google Analytics does not run and no analytics cookies are set.
- Rejecting analytics does not affect how you can use the website.
- You can change or withdraw your consent at any time using the “Cookie settings” link shown on our public pages.
- Google advertising features are disabled. We do not use Google Analytics for advertising, and we do not build advertising profiles of visitors.
- Where analytics runs, Google processes standard web analytics information on our behalf, and IP addresses are anonymised.
Who we share information with
Service providers and specialists
For Workshop Support we may give the selected specialist or service provider the minimum information they need to understand the requirement, contact you, arrange attendance and carry out the requested work. They may contact you directly where that is necessary to arrange the job.
Technology providers
Trusted technology providers process information so we can run the service. This currently includes our application hosting and platform provider (Lovable), our database, authentication and file storage provider (Supabase), our email delivery provider (Resend, used through our platform's managed email service) and Google (Google Analytics, which runs on our public website only where you have accepted analytics cookies).
Legal and regulatory
We may disclose information where required by law, or where reasonably necessary to establish, exercise or defend legal rights.
We do not sell personal information.
How long we keep information
Our intended retention approach is set out below. Periods may be extended where there is a specific legal, regulatory or security reason to do so.
| General enquiries that do not convert | 24 months |
| Quotation requests that do not become an order or project | 24 months |
| Workshop Support jobs and transactions | 6 years after completion |
| Unsuccessful Workshop Foreman beta applications | 12 months |
| Workshop Foreman data after account cancellation | 90-day recovery/export period, then deletion unless legally required |
| Workshop Foreman activity and audit records | 24 months by default |
| Abandoned Workshop Support uploads | 7 days |
| Marketing subscribers | while subscribed, plus evidence of consent |
| Marketing opt-outs (suppression list) | minimum record kept indefinitely to honour opt-outs |
International transfers
We are based in the UK and we aim to keep personal information within the UK or Europe wherever we can. Some of the technology providers we use to run the service may process personal information outside the UK, where that forms part of how their service works.
Where a transfer of that kind is a restricted transfer under UK data protection law, we will require an appropriate safeguard to be in place before relying on it — for example UK adequacy regulations covering the destination country, or an appropriate contractual safeguard recognised under UK data protection law.
We are completing our review of these arrangements with each provider ahead of launch. If you would like to know where the information relating to you is processed, contact james@workshoppartner.co.uk and we will tell you what we can.
Your rights
Depending on the circumstances and the reason we are using your information, you may have the right to:
- ask for access to the personal information we hold about you
- ask us to correct information that is inaccurate or incomplete
- ask us to delete information
- ask us to restrict how we use information
- object to our use of information
- ask us to transfer certain information to you or another provider
- withdraw consent where we rely on consent
Not every right applies in every situation — for example, we may need to keep certain records for legal or contractual reasons. Where information belongs to a Workshop Foreman customer organisation, we may need to direct your request to that organisation.
You can withdraw marketing consent at any time using the unsubscribe link in any marketing email, or by contacting us.
To exercise a right, or if you are unhappy with how we have handled your information, contact james@workshoppartner.co.uk, or use our data protection complaint form. You can also raise a concern with the UK Information Commissioner's Office (ICO) at ico.org.uk.
Your right to object
Where we rely on legitimate interests to use your personal information, you may have the right to object to that use. If you object, we will consider your circumstances and whether we have compelling legitimate grounds to continue processing the information.
You can object to direct marketing at any time. If you tell us to stop using your information for direct marketing, we will stop.
Every marketing email includes an unsubscribe link that takes effect immediately, and you can also object by emailing james@workshoppartner.co.uk.
Changes to this notice
We will update this notice when our services or the way we use information changes. The version and effective date are shown at the top of this page.